i)

Postpone event for one year with same rates. If client postpones the event for more than one year, then event will be offered as per revised brochure price applicable at the time of event.

ii)

Client can avail skin and hair services against the advance submitted. Retail products cannot be purchased against the advance.

iii)

Client can be offered cash refund of the advance submitted amount after deduction 20% of total amount as cancellation fee. These refunds need to be approved by COO & CFO.

iv)

Date change can be done only one time.

v)

The refunds cannot be claimed as a matter of right. HKS reserves the right to decline any request for refund at its sole discretion.

1

For non-executed makeup bookings, refund will be initiated by Booking department after receiving a request from the client. For executed services of skin hair and makeup, the refund or complementary redo of the service will be initiated by Customer Care department after receiving a complaint against any service. Booking Officer will get Refund signed in case of makeup booking. Customer Care Department will get Refund signed in case of Hair & Spa and makeup services complaints.

2

Upon receiving a request of refund from the client and after investigation of the case and making sure the case is genuine, the concerned department will fill out the “Refund Card” and will get it signed from COO or CFO.

3

Client would be given a time of at least one week to receive the refund for the processing time of payment approval and disbursement arrangement by Accounts department.

4

Client has to visit the salon personally to collect refund amount, if client is not able to visit and she wants to send some one else on her behalf, in any case the person receiving the payment would sign the “Refund Card” too and a copy of card would be submitted to Accounts Department.

5

If client is asking for refund through Online transaction, the payment submission slip along with CNIC copy of client would be attached to Refund card for future record.